Our Technical Support Team is committed to providing our customers with a full range of value-added services and solutions such as:
  • Offering a reference list of the Frequently Asked Questions
  • Offering an e-mail help desk service (see contacts below) for immediate problem solving.
  • Assistance with selection and order of correct spare parts and components
  • Executing the preparation and shipment of spare parts kits
  • On-site customer installation and operational testing of our gaming equipment
  • Service and repair of installed equipment
  • Technical training for slot managers, technicians, etc. on the premises or at our in-house training facilities
  • Providing information regarding technical product customization/personalization
  • Supporting our sales representatives with regard to specific technical issues at trade shows, presentations, road shows and the like.

Contact Technical Support

Jeffrey Rios - Head of Technical Services
Phone:  +1 954 790 8579
Email:  support@novomaticamericas.com